We will only use your information in a way that you could reasonably expect when you first made contact with us, unless you indicate otherwise at a later point.
The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law. We do not share personal information with third parties except as necessary to carry out our business and provide the services that you have asked us to, or as required by law or other legal processes, and we never sell your personal information. Personal data collected by us may be transferred between member companies of the Urban Splash group where it is necessary to meet the purpose for which you have submitted the information.
Urban Splash Management Limited and some of its associated group companies are registered data controllers under the General Data Protection Regulations and the Data Protection Act 2018 (together “the Regulations”). We never make your personal information available to other companies for marketing purposes other than for the marketing Urban Splash products and services.
Why do we need to collect and store personal data?
We use your details to provide you with the information or services that you have requested. We will only contact you about our other products and services that we think you may be interested in if you have already agreed for us to do so. You can change your mind at any time and opt out of receiving emails and by following the links to unsubscribe in an email, emailing firstname.lastname@example.org with the word ‘UNSUBSCRIBE’ in the subject line, or by replying to an SMS message with ‘STOP’ in the message.
Who do we share your personal data with?
When you provide the information you will be told what it will be used for and whom it will be shared with. We work with third parties such as our joint venture partners, agents, landlords, building managing agents, maintenance service providers, legal advisors, utilities providers and car park operators and often need to share information with them in order to deliver your services.
We are occasionally required to share your information with other agencies, such as the police to help reduce crime or investigate fraud.
We may also utilise other companies’ services and data to carry out research and so that we can tailor our services, carry out credit checks or for debt recovery purposes.
Wherever possible your consent will be obtained at the time the information is collected, for example on your reservation form or when signing your tenancy agreement.
Sharing across the Urban Splash group
We are committed to delivering accessible, appropriate, timely and effective services and it is important that we can properly co-ordinate what we do for your benefit and may share your information across services within the group. When you provide your personal information to one company within the Urban Splash group, your details will be held on a secure central system. The key service providers within the Urban Splash group are Urban Splash Management Limited, Urban Splash Work Limited and Urban Splash Modular Limited. Any company within the Urban Splash group that stores, processes and makes decisions about your personal data is a registered data controller under the Regulations.
Where do we store your data?
How long do we store your data for?
Once your service has been delivered, for example, you’ve completed on the purchase of a property, or your tenancy has ended, your information will be retained for a specified period to enable any further related services to be delivered to you or to allow you or Urban Splash to deal with any follow up actions. We will then take all reasonable steps to destroy the information, and this will be done in a controlled and secure manner.
We recognise our responsibility for protecting the privacy of your personal information. If you have questions, comments or concerns about our administration of your personal information, please contact us.
You should simply write to our Company Secretary, Kim Essop.
Urban Splash Management Limited
Timber Wharf, 16-22 Worsley Street
You also have a right to know what personal data is held about you. This is known as a data Subject Access Request.
If you make a Subject Access request, we may send you a form to complete, which asks you for the type of information you are interested in obtaining if it is not clear in your initial correspondence. We will provide the information free of charge in most cases, and we may ask you for identification so that we do not provide your data to anyone else.
Copies of your personal information will then be supplied to you within the one month period required by the Regulations but we strive to provide it well within that time.
If you believe that any information we are holding on you is incorrect or incomplete, please inform us as soon as possible. We will promptly correct any information found to be incorrect.
Urban Splash will process, i.e. collect, store and use the information you provide in a manner that is compatible with the Regulations.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites).
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.