1. Your personal information
When you get in touch with Urban Splash online, via our website (by completing a form) or by sending us an email, you provide us with some of your personal information, for example, your name and contact details. By doing this, we consider that you give us permission to collect, store and use your personal information across our business. We will only use your information in a manner you could reasonably expect when you first made contact with us, unless you indicate otherwise at a later point. The data controller is Urban Splash House Limited.
For example, if you get in touch by registering your interest in a property by using the form on our website, we’ll store your personal contact details and anything else you explicitly tell us, such as what kind of property you are looking for. This allows us to supply you with the information or services that you have requested.
We use a secure system to store any personal information you provide to Urban Splash, as well as to help manage our relationship with you. This system is only accessible to specific people working within Urban Splash, and is constantly monitored and updated to keep your information secure.
Needless to say, if you get in touch in other ways – in person, over the telephone, telepathy – your personal information will be treated with the same care and consideration.
You can find out what information Urban Splash have about you by emailing firstname.lastname@example.org with ‘personal information request’ in the subject line, or by writing to
Urban Splash Management Limited
16-22 Worsley Street
We may take measures to double check that you are who you say you are, because we will not provide your personal information to anyone else besides you.
2. Email and SMS marketing
As mentioned, we use your details to provide you with the information or services that you have requested. We may also, if appropriate, get in touch with you about related things we think you may be interested in. You can opt out of receiving emails and text at anytime by either emailing us at email@example.com with the word ‘UNSUBSCRIBE’ in the subject line, or by replying to an SMS message with ‘STOP’ in the message.
Kim Essop, Group Secretary, firstname.lastname@example.org