Privacy Policy

Our online privacy policy outlines what you can expect from Urban Splash when you engage with us online. The internet is an important tool in keeping in touch with our stakeholders – i.e. you! – and we want you to know exactly what you can expect from us. We endeavor to manage your information fairly, legally and only in a manner you would expect.

1. Your personal information

When you get in touch with Urban Splash online, via our website (by completing a form) or by sending us an email, you provide us with some of your personal information, for example, your name and contact details. By doing this, we consider that you give us permission to collect, store and use your personal information across our business. We will only use your information in a manner you could reasonably expect when you first made contact with us, unless you indicate otherwise at a later point. The data controller is Urban Splash House Limited.

For example, if you get in touch by registering your interest in a property by using the form on our website, we’ll store your personal contact details and anything else you explicitly tell us, such as what kind of property you are looking for. This allows us to supply you with the information or services that you have requested.

We use a secure system to store any personal information you provide to Urban Splash, as well as to help manage our relationship with you. This system is only accessible to specific people working within Urban Splash, and is constantly monitored and updated to keep your information secure.

Needless to say, if you get in touch in other ways – in person, over the telephone, telepathy – your personal information will be treated with the same care and consideration.

You can find out what information Urban Splash have about you by emailing kimessop@urbansplash.co.uk with ‘personal information request’ in the subject line, or by writing to
Kim Essop
Urban Splash Management Limited
Timber Wharf
16-22 Worsley Street
Manchester
M15 4LD

We may take measures to double check that you are who you say you are, because we will not provide your personal information to anyone else besides you.

2. Email and SMS marketing

As mentioned, we use your details to provide you with the information or services that you have requested. We may also, if appropriate, get in touch with you about related things we think you may be interested in. You can opt out of receiving emails and text at anytime by either emailing us at unsubscribe@urbansplash.co.uk with the word ‘UNSUBSCRIBE’ in the subject line, or by replying to an SMS message with ‘STOP’ in the message.

3. Cookies

We make use of cookie technology on this website. We do not make use of this technology in a manner that could identify individuals; Basically, we use cookies to monitor use of our website, but all users remain absolutely anonymous.

4. Contacts

If you have any questions or comments about our online privacy policy please contact:
Kim Essop, Group Secretary, kimessop@urbansplash.co.uk